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US opens investigation into Delta after global tech meltdown leads to massive cancellations

US opens investigation into Delta after global tech meltdown leads to massive cancellations
She's been on hold for six hours and 20 minutes. Some air travelers could face days of continued headaches from *** software defect that's caused thousands of flight cancellations and delays since Friday, most carriers say they're recovering or recovered but Delta is still struggling. This statement from its CEO Monday suggests the carrier problems could continue into the week. Just have *** plan of when we're going to get home. I don't know when that will be. They talked about Wednesday night or Thursday morning at issue is *** faulty update to cyber security software from crowdstrike. That company says it has released *** fix and most users are back to normal for many affected airlines. The glitch involves computers used to check in passengers. The Delta says it also impaired one of its crew tracking tools making its problem worse. Another concern is stranded luggage. Some travelers report missing an essential like *** work computer. Delta's policy doesn't include reimbursement for lost income. Other passengers say they're running out of medicine. Have someone look at you when you tell them, hey, if I don't get this medication, I could have *** seizure, stroke or pass it out and they just say, I don't know what to tell you. I'm Amy Kiley Reporting.
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US opens investigation into Delta after global tech meltdown leads to massive cancellations
U.S. airline regulators have opened an investigation into Delta Air Lines, which is still struggling to restore operations on Tuesday, more than four full days after a faulty software update caused technological havoc worldwide and disrupted global air travel.Transportation Secretary Pete Buttigieg announced the Delta investigation on the X social media platform Tuesday “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.”“All airline passengers have the right to be treated fairly, and I will make sure that right is upheld,” Buttigieg added.As of Tuesday morning, Delta had an outsized portion of canceled flights. Of the 654 total cancellations of flights within, into or out of the U.S. Delta had 440 of them, according to data posted by FlightAware as of 10:05 a.m. Eastern time. United Airlines was next among U.S. airlines with 41, followed by American with 33.Delta also had more delayed flights than any other U.S. airline, with 481, but the gap was not as wide: American had 373 flight delays.Delta did not immediately respond to a request for comment early Tuesday.In an announcement to travelers posted on its website Monday, Delta said that its crews are fully staffed, but that a critical operational system that ensures all flights have a full crew "is deeply complex and is requiring the most time and manual support to synchronize.”Buttigieg spoke to Delta CEO Ed Bastian on Sunday about the airline’s high number of cancellations. The Transportation Department said its top officials have reminded Delta of the airline’s obligation to provide refunds to passengers whose flights were canceled and who don’t want to be rebooked on a later flight.

U.S. airline regulators have opened an investigation into Delta Air Lines, which is still struggling to restore operations on Tuesday, more than four full days after a faulty software update caused technological havoc worldwide and disrupted global air travel.

Transportation Secretary Pete Buttigieg announced the Delta investigation on the X social media platform Tuesday “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.”

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“All airline passengers have the right to be treated fairly, and I will make sure that right is upheld,” Buttigieg added.

As of Tuesday morning, Delta had an outsized portion of canceled flights. Of the 654 total cancellations of flights within, into or out of the U.S. Delta had 440 of them, according to data posted by FlightAware as of 10:05 a.m. Eastern time. United Airlines was next among U.S. airlines with 41, followed by American with 33.

Delta also had more delayed flights than any other U.S. airline, with 481, but the gap was not as wide: American had 373 flight delays.

Delta did not immediately respond to a request for comment early Tuesday.

In an announcement to travelers posted on its website Monday, Delta said that its crews are fully staffed, but that a critical operational system that ensures all flights have a full crew "is deeply complex and is requiring the most time and manual support to synchronize.”

Buttigieg spoke to Delta CEO Ed Bastian on Sunday about the airline’s high number of cancellations. The Transportation Department said its top officials have reminded Delta of the airline’s obligation to provide refunds to passengers whose flights were canceled and who don’t want to be rebooked on a later flight.